Refund policy

1. Not satisfied? Return or exchange your purchase within 30 days (exclusions apply). 
2. Items purchased in December are eligible for a 60-day return policy.
3. Items should be unused, unworn, in original condition, and packaging. Shipping costs aren't refunded.
4. Items discounted 30%+ are exchangeable or creditable but not refundable.
5. Customized items, like personalized jerseys, are final sale and cannot be returned or exchanged.
6. If you purchased $2.98 re:do return insurance, your return shipping is free for exchanges or store credit. If you have not purchased $2.98 re:do return insurance, you will be responsible for the cost to ship your exchange. 
7. Allow 2-3 business days for return processing. Your bank may require 2-5 days to process and reflect the refund in your account.
8. Start a return or exchange process here

Lost/Stolen Packages:

1. We cover your purchase until it reaches the Post Office. Once the carrier marks it as 'Delivered', we are not responsible for any lost or stolen packages. Please file a claim directly with the carrier. We are not responsible for shipments sent to forwarding services. We recommend USPS Priority Mail shipping at checkout for up to $100 insurance.

International Orders:

1. Questions? Open a support ticket here. We don't offer pre-paid international return labels. Return using your preferred carrier to:

Azteca Soccer, Inc.
Attn: Returns/Exchanges
11853 Valley Blvd
El Monte, CA 91732